TDS Telecom has launched a new virtual tech visit tool to help provide quality remote, real-time and trusted customer support. The new safety tool is designed with clients in mind. From April 27th, TDS technicians and other experts have been able to provide reliable installations and the support needed to troubleshoot any issues to their clients without making in-business or in-home visit.
While utilizing the software that was created by TechSee, the technicians have also connected the client’s mobile devices remotely. This includes the sharing of videos and images. With such, clients enjoy the most needed support without having any technician within their threshold. According to TDS, the piloting of the program has been on for several weeks and it is now available across TDS serving areas.
A TDS technician with the technology can easily engage a client and inquire if they would love to use the new smartphone-based tool. The tech expert can then send a message to the client with a link that guides them to the tool and access a web browser without having to download the app. Clients can then make live video calls, share pictures and much more as the technician is on-site outside a business premise or a residential area.
With the augmented reality technology, quality guidance and support, clients enjoy real-time services. This is because service providers can work within circle areas, guide their clients and reduce the need to make home or business visits to deliver such essential services.
Amid the COVID-19 crisis, TDS also signed the “Keep America Connected” pledge that was initiated by the Federal Communications Chair Atij Pai. It enables the company to defer client disconnects and it is also waiving any late fees to anyone who has been affected by the Coronavirus pandemic.
TDS is available on call and you can access its new installation services at 1-888-225-5837.